How FBSPL Streamlined Staffing & Consultation Process for a Recruitment Firm?
Highlights
- A recruitment firm that recruits from C-suite to management level within the UK addressed a capacity issue.
- They needed additional resources in a cost-effective manner, such as admin, research, and business development support.
- FBSPL provided them research and administrative support from a business development perspective.
Case Summary
FBSPL provided staff augmentation for a recruitment firm. They supported the client with administrative, as well as research support.
The Client
A recruitment firm that recruits from C-suite to management level across several industry sectors within the UK.
The Challenge
The client wanted to address a capacity issue. They effectively needed additional resources in a cost-effective manner, such as admin, research, and business development support.
The Approach
Scope of Involvement of FBSPL as a RPO Service Provider
- The client had an initial call where they explained the nature of their business to FBSPL. After the introduction, FBSPL started working on the research assignments, where they would help build a target list of candidates via internet resources such as LinkedIn.
- They would import that data into the client’s CRM and contact them through their various LinkedIn Accounts.
- We would have daily calls to review the workload and results from the previous day's activities and the client would provide further instructions and guidance on their following tasks.
- This research assignment slowly evolved into research support for business development. The client provided FBSPL with information on companies to reach, and they conducted further research.
- Additionally, FBSPL team also supported the client from an administrative perspective, where they will input all the data into the client’s CRM — giving the client a broader mixture of support.
How did the client come to know about FBSPL?
FBSPL team came highly recommended by a former colleague who has used them in the past. While speaking to another outsourcing partner, it eventually felt like that FBSPL n gave a different level of confidence than they did. FBSPL is a more established organization with more people, resources, and a more robust process and track record.
It was a combination of all those factors that led the client to engage with FBSPL.
Scope of Involvement of FBSPL as a RPO Service Provider
The outputs of the activities are reviewed daily. FBSPL is productive, and the client received a good volume of training with high accuracy. Regarding the research activity in building targets, the quality of candidates identified were of high quality.
The daily calls help in terms of giving feedback and refining the search to ensure that future research is higher in quality and accuracy.
