About the Company
Fusion Business Solutions is one of the leading BPO outsourcing companies based in India, with offices in USA and UK. Precisely, we help businesses in their administrative, recruitment, and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.
Company Size – 525 plus employees based in Udaipur, Rajasthan
Role – Sales Development Representative
Location – Udaipur, Rajasthan
About the role
As a key member of the team, a successful sales development representative must be friendly and persuasive. Should have a string command over written and verbal English communication. He must be able to understand the client’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
Key Responsibilities
- Cold call the clients using a given lead list
- Answer incoming calls from prospective clients
- Maintaining a deep knowledge of company’s products and services
- Work on obtaining and evaluating all relevant information to handle our product and service inquiries to provide appropriate solutions to client’s queries and doubts
- Providing clients with comprehensive product/service consultations and guiding their decision-making process
- Building and maintaining strong relationships with prospective and existing clients
- Use scripts to provide information about services, plans etc., and present their benefits
- Ask pertinent questions to understand the client’s requirements
- Persuade the client for next level call with senior members of the team
- Record the client’s personal information accurately in a computer system
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and appointments and record useful information
Essential qualifications and skills
- Possession of bachelor’s degree or PG and/or MBA would be a plus
- Candidate should be ok to work in US hours (India Night) hours
- Proven experience as tele sales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skill with the ability to resolve issues and address complaints
Required Experience:
- Minimum of 1-1.5 years of International Voice Process
- Excellent level of knowledge/expertise with PC, Internet Research and software (Word and Excel)
Perks and Benefits
- Five days of working with attractive US/UK shift allowance
- Performance based attractive incentive
- Comprehensive skill development by intensive L&D program
- Exposure to work with international clients
- Weekly employee engagement activities
- Holistic career progress path policy for professional growth
