How FBSPL’s Data Annotation Services Increased Customers for a Client?

Highlights

  • The client provides Accounts Payable (AP) invoice imaging and automation, and Enterprise Content Management (ECM).
  • The challenge was to identify different documents. 
  • We acted as their resource for Validation Services which is a part of Accounts Payable (AP) invoice imaging and automation.

Case Summary

Workload can sometimes be a challenge. But our qualified staff are very dedicated towards the work, so they spend extra time (if required) to finish tasks to meet deadlines. FBSPL team worked for the client which lowered customer operational costs, increased visibility and controls, and improved invoice processing efficiency.

The Client

The client provides Accounts Payable (AP) invoice imaging and automation, and Enterprise Content Management (ECM). They're committed to providing the best quality work and helping their clients to operate more efficiently, so they can direct more resources toward their core businesses.

The Challenge

  • Identifying different documents.
  • Workload can sometimes be a challenge. But our qualified staff are very dedicated towards the work, so they spend extra time (if required) to finish tasks to meet deadlines.

The Approach

  • Although our staff can do each task, they have specific specialties such as Identifying different documents and validating them accordingly. Also, three of our staff handle their BPO accounts too and try to meet deadlines depending on a task and can do them efficiently since they are focused on them.
  • In cases where staff is out, the other staff can take over.

The Outcome

We act as their resource for Validation Services which is a part of Accounts Payable (AP) invoice imaging and automation. Where we validate the documents such as invoices for different customers. It increases processing capacity and extends the customer’s AP team with automated workflows. It lowers customer operational costs, increase visibility and controls, and improve invoice processing efficiency.

  • Benefits at the client’s end: More number of customers at their end.
  • Benefits at our end:  Numbers of FTE’s are added.
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